Senior Client Services Consultant II

Job Location: United States : New York : New York

Alternate Job Location: United States : New Jersey : Bridgewater || United States : North Carolina : Cary

Work Arrangement: Hybrid

Role Value Proposition

In support of MetLife’s Next Horizon Strategy, this role performs a variety of strategic planning and governance functions in the Enterprise Relationship Management team. Partnering with the key stakeholders across the enterprise to develop and communicate the strength of our strategic accounts and partnerships, this position includes working closely with Relationship Managers (RMs) on managing holistic client relationships with client support, planning coordination, project management, coordination and drafting of major communications/ presentations, and ad hoc special projects that call for a high level of analytical skills.

The successful candidate will demonstrate strong adaptability, problem solving and interpersonal skills to build partnerships with stakeholders and work successfully across lines of business, functions, and geographies to overcome challenges and deliver strategic outcomes in support of MetLife’s Next Horizon strategy.

Key Responsibilities

• Proactively builds relationships and assists in account planning activities through prioritization of business and client expectations.
• Actively communicate with numerous internal stakeholders to understand focus areas, provide information on key trends, connect stakeholders across the business, and proactively identify opportunities.
• Provides RMs and client support with follow-up items, navigating MetLife, product details and presentations.
• Responsible for Executive Level reporting and business intelligence for bother ERM and Non ERM accounts, working closely and monitoring (2) GOSC resources.
• Attends client meetings where appropriate.
• Handles logistics, prep materials, notes, and follow-ups for SWOT calls and Internal/ external partner calls.
• Performs other related duties as assigned.

Essential Business Experience and Technical Skills

Required:

• 5+ years of experience in various business roles with progressive responsibility, preferably within the financial services or insurance industry.
• Strong business and financial acumen.
• Ability to champion change, inspire a shared vision and promote key values.
• Demonstrated ability to achieve measurable results in a matrix setting through stewardship, influence, motivation, and leadership.
• Strong interpersonal and teamwork skills – including oral and written communications, relationship building, collaboration, and influence.
• Ability to work independently with flexibility and focus in a dynamic environment.

Preferred:

• Bachelor’s degree strongly preferred.
• Understanding of Salesforce platform, a plus.

Business Category

Financial Management Group

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is Min:$80,000 and Mid: $134,700. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.