Client Services Consultant II

Job Location: Hybrid out of Aurora IL or Southfield MI, otherwise open to other US locations (both hybrid or virtual) within the Central and Eastern time zones

Role Value Proposition: 

Deliver exceptional customer service;serve as a liaison between clients and MetLife internal departments, resolve client inquires and oversee at least one National Accounts Client. Develops proficiency in the following core skill areas: account and project management, problem resolution, implementation and customer service.

Key Responsibilities:

Overall accountability for the day-to-day administration of multiple National Accounts clients, including:

• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
• Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and trouble shooting
• Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with Financial team in completion of client reports
• Project leader for the implementation of new clients and addition of MetLife product lines to existing clients
• Serves as a key resource and may serve as a subject matter expert to Customer Unit and National Accounts
• Partners with Proposal Unit to research and respond to RFP questionnaires
• Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
• Leads cross-functional project teams designed to support key National Accounts initiatives or to enhance operational effectiveness
• Comprehends competitors’ products, industry trends and legal developments impacting business
• Firm knowledge of MetLife’s group products, services, and systems and ability to apply analytical skills to the interaction of these products, services and systems

Essential Business Experience and Technical Skills:

 Required:

• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Works autonomously; effectively handle multiple tasks and prioritizes deadlines appropriately
• Strong project management skills
• Ability to balance client expectations with MetLife capabilities
• General understanding of U.S. economy and employee benefits industry
• Proficient with Microsoft Office software
• Self-motivated to learn more about the business and is proactive in personal development
• Firm knowledge of group products, services, and systems and ability to apply analytical skills to the interaction of these products, services, and systems
• High school diploma or equivalent

 Preferred:

• 5-7 years of related experience
• BA/BS degree
• Extensive experience managing complex client accounts and relationships

Business Category

US Business, National Accounts

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is 55,600 to 93,600. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.